About Us

Keane is an Apple Authorized Service Provider located in the Union Square shopping district of downtown San Francisco, California. Keane offers expert Apple hardware repair, upgrade, data recovery and software consulting services for all Mac models, whether under AppleCare warranty or not.

Keane offers the most experienced, fastest and friendliest Apple Macintosh repair services in the San Francisco Bay Area. All Keane Mac technicians are Apple-Certified and collectively have more than 25 years of hands-on Mac repair experience. 

Keane is open Monday-Friday from 10am to 6pm, and is centrally located in the historic Flood Building at the intersection of Market, Powell and Ellis Streets. Keane is readily accessible by car, bus, train, metro, bike or foot. Map here.


History

Keane started out as PowerBook Guy in 1997, the first internet-based company to specialize in the sales and service of Mac laptops, parts, and accessories. PowerBook Guy filled a niche for thousands of savvy Mac users and firmly established a reputation for quality workmanship, outstanding value, and uncompromising customer service.

PowerBook Guy opened its San Francisco repair shop in 2007, offering walk-in repair services for all Mac models, including the MacBook Pro Retina, MacBook Pro, MacBook Air, MacBook, Mac Mini, iMac, Mac Pro, PowerBook and iBook.

In 2008 PowerBook Guy was recognized as San Francisco's Best Mac Repair Shop by SF Weekly magazine.  PowerBook Guy was also a Top Five Finalist in SF Gate's Best of the BayList Best Computer Services in the Bay Area category.

In 2010, PowerBook Guy changed its name to Keane and became an Apple Authorized Service Provider.   Keane quickly became recognized as one of the San Francisco Bay Area's leading Apple Authorized Service Providers.  SF Gate awarded Keane First Place in the Best Computer Services in the Bay Area category in the 2010 Best of the BayList.

In early 2011, Keane was recognized by Apple with its Commitment to Excellence award.  Only 229 Apple Service locations in the United States and Canada were honored with this award, putting Keane in the top 5% of all Apple Authorized Service Providers in North America.

Apple recognized Keane again later in 2011, naming Keane an Apple Premium Service Provider for its San Francisco Mac repair service location.  Only a select few Apple Authorized Service Providers receive Premium Service Provider recognition from Apple.  According to Apple, "Premium Service Provider locations have demonstrated a commitment to premium service and technical excellence."  Keane was the only Apple Authorized Service Provider in the entire San Francisco Bay Area to achieve Premium Service Provider status in 2011. 

In early 2012, Keane was recognized by Apple for a second time as an Apple Premium Service Provider.  Keane was the *only* Apple Authorized Service Provider in the entire San Francisco Bay Area to achieve Apple Premium Service Provider status two times in a row.

Apple recognized Keane again later in 2012, naming Keane an Apple Premium Service Provider for a third consecutive time.  Keane s the *only* Apple Authorized Service Provider in the entire San Francisco Bay Area to achieve Apple Premium Service Provider status three times in a row.

In 2013, the San Francisco Bay Guardian named Keane the Best SuperGenius Bar in the Bay Guardian's 2013 Best Of The Bay.  The Bay Guardian recognized Keane as an "Editor's Pick" in the City Living section of the 39th annual awards issue. 

Apple once again recognized Keane again in 2014, naming Keane an Apple Premium Service Provider for a fourth time.  Keane is the *only* Apple Authorized Service Provider in the entire San Francisco Bay Area to achieve Apple Premium Service Provider status four times in a row.



Press

Below is a sampling of press coverage for Keane. Some of this press coverage references our former business name, PowerBook Guy.  We changed our name from PowerBook Guy to Keane in 2010. Keane and PowerBook Guy are the same company under the same ownership and management. 

Television

Green Beat, Out With The Old?  CBS Channel 5 News (2008) 

Water Damage Sensor May Catch Fibbing Apple Owners, CBS Channel 5 News (2008)

MarketWatch: Charles Babbage's Difference Engine No. 2, Wall Street Journal Digital Network (2008)

Articles

Independent Mac Retailers Step Out From The Apple Store Shadow, MacWorld (2011)

PowerBook Guy: When Macs Attack, Flood Lines: Flood Building News & Notes (2009)

Found Footage: Understanding Technology's Past, The Unofficial Apple Weblog (2008)