Many Mac repair companies state they have Apple Certified Technicians on staff and will advertise this with an “Apple Certified Technician” logo on their website. This article discusses what it means to be an “Apple Certified Technician," and explores the important differences between an “Apple Certified Technician" and an "Apple Authorized Service Provider."
An "Apple Certified Technician" is someone who has passed a simple multiple choice exam that covers fundamental Mac hardware knowledge and basic diagnostic troubleshooting skills. The Apple Certified Technician exam is open to anyone and is designed primarily for individuals who either work as a Mac technician or wish to become one. Earning an Apple Certified Technician certification by itself does not grant access to any of Apple’s service parts, repair tools, or factory diagnostic tests. Nor does it authorize the technician to perform Apple repairs or upgrades. In fact, Apple specifically states that passing the exam does NOT authorize an Apple Certified Technician to perform any repair service on any Apple product.
Many Mac repair companies use the "Apple Certified Technician" logo to suggest that they are Apple licensed or otherwise approved by Apple to perform Mac repair services when in fact they are not. These companies cannot purchase genuine service parts from Apple and do not have access to Apple’s vast service support resources. More importantly, any repairs or upgrades performed by these companies will void the Apple hardware warranty.
In contrast, an "Apple Authorized Service Provider," such as Keane, is a company that is officially authorized by Apple to perform in-warranty AppleCare repair and out-of-warranty repair services on Apple products. The Apple Authorized Service Provider authorization is only given to a few select companies such as Keane who meet Apple’s stringent service standards and who are committed to delivering a consistently high level quality repair experience to Apple customers. An Apple Authorized Service Provider will display the Authorized Service Provider logo on their website as shown above and will be listed on Apple's Authorized Service Provider directory.
Technicians employed by an Apple Authorized Service Provider such as Keane are required to have an Apple Certified Technician certification and to keep it current with regularly administered exams. Technicians employed by an Apple Authorized Service Provider will also keep abreast of current Mac technical developments using Apple internal service documentation. An Apple Authorized Service Provider performs repairs and upgrades using brand new, genuine Apple service parts and in doing so, keeps your Apple hardware warranty intact.
When looking for the best service provider for a Mac repair or upgrade service, it is important to make sure that the company is an Apple Authorized Service Provider such as Keane. In choosing an Apple Authorized Service Provider, you will be sure to get the best service from the most qualified technicians available using genuine Apple service parts for your Mac to keep your Apple warranty intact.