Our Retail location is in downtown San Francisco in the historic Flood Building, the address is below. No appointments are necessary, however, please contact us before mailing a unit in for repair or installation, or returning a part.

870 Market Street

Suite 1090

San Francisco, CA 94102

Our retail location is open 7 days a week, from 10am to 7pm on weekdays and from 10am to 5pm on weekends. Repair orders may be placed online at any time.

Keane offers walk-in and repair services for all Apple Macintosh products, including MacBook Pro, MacBook, PowerBook, iBook, Mac Mini, iMac, Mac Pro and Power Mac models. Mail in service is available for all Apple products other than iMac, Mac Pro and Power Mac models.

Repair turnaround for most Mac repairs averages about 2 business days. Repair turnaround can vary based on the nature of the repair and current repair volume. For customers desiring the quickest repair turnaround possible, our "Next In Queue" rush service is available.

Yes we do. Our Diagnostic Service is designed to help get your Mac back up and running ASAP. Our experienced Apple-Certified repair technicians will perform a complete service diagnostic on your Mac, and provide a comprehensive quote of the repairs needed. Lightning fast, often within 24 hours!

When we quote repair times as "next day", "overnight" , etc. we are referring to business days. Generally business days are Monday through Friday. While we are open on weekends (and sometimes holidays), this is for computer drop off and pickup only. All holiday closures or changes to our business hours will be posted clearly on our website ahead of time. Finally, if you have ordered a hard drive repair or upgrade service with data transfer and data recovery, completion of the repair could be delayed until the data transfer or recovery is complete.

We recognize that being without your computer can be difficult, and that downtime can be costly to your business or lifestyle. In order to better serve customers needing immediate assistance our "Next In Queue" Rush Service bumps your order to the front of the repair queue where it will be our technician's top priority until it is completed. Please be advised that Rush Service refers to repair start time only -- as with any repair the completion time could be delayed by data transfer or recovery, availability of parts, and other issues beyond our control.

A successful data recovery depends largely on the physical condition of the drive. As each drive failure is different we cannot estimate the success of an individual recovery, however our overall data recovery success rate is over 80%!

Usually not. However if the issue you are experiencing is related to an attached peripheral or a problem related to powering or charging the computer, you should include the associated device. There is no need to include your original discs, but if you have upgraded the operating system on the computer please provide your retail OS discs for license verification. 

At this time, we do not repair iPods, iPhones or iPads. If you have one of these devices and require service we suggest visiting your nearest Apple Store.

As an Apple Authorized Service Provider, Keane specializes on servicing Apple Macintosh products. We are not currently servicing computers from other manufacturers.

All service parts are new unless stated otherwise.

We accept cash and all major credit cards, including Visa, MasterCard, American Express and Discover. For any order shipped internationally payment must be made by bankwire or cash only.

We accept Purchase orders from Educational Institutions only. If you represent an Educational Institution and would like to set up a Purchase Order account, please contact us.

Yes, we provide discounts to customers and institutions in need of frequent or volume repair, please contact us for more information.

Keane warranties every product we sell and service we provide. Most products have a 90-day parts and labor warranty. Some products, such as hard drives or memory, typically carry a 1-year or longer manufacturer warranty as well.

A Keane warranty covers repair or replacement of defective hardware returned to Keane during the warranty period. The warranty does not cover software incompatibilities, problems attributable to improper installation, user negligence, damage caused by other components, consulting services or consequential damages. No other warranties are provided, express or implied.

All products are delivered via UPS (United Parcel Service) or USPS (United States Postal Service).

We ship to most countries around the world with a few exceptions. Payment for any order shipped internationally must be made by bankwire or cash. If you have any questions regarding an international order, please contact us.