Data Recovery Services

Keane offers the best value for Mac data recovery in the San Francisco Bay Area. Our success rate for data recovery is over 95%. Keane can attempt data recovery from any mass storage device - hard drive, SSD drive, thumb drive, compact flash, SD card, and others. While Keane specializes in Mac repair services and data recovery, we can recover data from Windows and Linux storage devices as well.

Keane's experienced Apple-Certified repair technicians will attempt to recover the files on your drive, using state of the art hardware-based and software-based data recovery tools. Keane's data recovery process involves 3 distinct phases:

We will check in the suspect drive and perform a detailed evaluation of its condition.
We will contact you with the results of the drive evaluation and quote the applicable data recovery tier and pricing (tier details are described below).
We will commence the data recovery process and keep you informed with updates as the recovery progresses.

Please note that while Keane will do its best to estimate the tier of data recovery required at the time of check in, the actual tier determination will not be made until a detailed evaluation of your drive is performed.

Keane's data recovery service is satisfaction guaranteed: if we are unable to recover desired files from the drive there is no charge for the data recovery attempt.

Keane can also replace your failed drive with a brand new hard drive or SSD drive if desired.

To request a free no-obligation quote for Keane's data recovery service, simply stop by the shop with the failed drive during business hours.

Have questions? See our FAQ or contact us.

Tier I Data Recovery

Keane's Tier I Data Recovery Service covers drives with no discernible physical hardware failure but the data on the drive is corrupt, missing, or otherwise inaccessible. With this service, Keane will attempt recovery of missing or deleted files from a healthy drive that is in good working order. Tier I data recoveries may include the following symptoms:

No Boot to User Account
Slow Response Time or Function
Deleted or Missing Files
Reformatted volume
Unmountable Volume

Keane's Tier I Data Recovery Service is $199. If we are unable to recover the desired files from the drive there is no charge for the recovery service.

Please note that what may appear to be a Tier I error may be caused by a more serious fault. For example, slow response time or function is often caused by physical block damage which would be classed as a Tier II Data Recovery. For this reason, Keane performs a complete drive evaluation before any data recovery attempt is performed.

Tier II Data Recovery

Keane's Tier II Data Recovery Service covers drives with moderate physical or mechanical damage requiring advanced hardware-based data recovery methods. Most of the data recoveries Keane performs fall into the Tier II service level. With this service, Keane will attempt recovery of data from a drive that is failing or has failed due to moderate mechanical or physical integrity issues. Tier II data recoveries may include the following symptoms:

No Boot To User Account
Slow Read Times
Smart Errors
Unrepairable Volumes
Moderate Bad Blocks

Keane's Tier II Data Recovery Service is $399. If we are unable to recover the desired files from the drive there is no charge for the recovery service.

Tier III Data Recovery

Keane's Tier III Data Recovery Service covers drives with severe physical damage requiring a significant amount of time using advanced hardware-based data recovery methods. With this service, Keane will attempt recovery of data from a drive that has failed due to severe mechanical or physical issues. Tier III data recoveries may include the following symptoms:

Firmware Corruption
Severe Bad Blocks
Head Stack Failure
Motor or Spindle Failure
Intermittent Clicking
Liquid or Physical Damage

Keane's Tier III Data Recovery Service is $599. Drives that have been opened or have had an unsuccessful data recovery attempt by another repair shop are automatically classed as Tier III recoveries. If we are unable to recover the desired files from the drive there is no charge for the recovery service.

Frequently Asked Questions

What Is Your Data Recovery Turnaround Time?

Turnaround time for most data recovery services is estimated at 2-3 business days, Monday-Friday. Turnaround estimates are subject to change and actual turnaround time may be shorter or longer than estimated.

Keane offers a "next in queue" data recovery rush service available for +$199 for which we commence work on your data recovery work order immediately upon drop off. Data recovery work orders with rush service get priority handling. Please understand that with any data recovery service, the time required to retrieve the data is largely determined by the physical condition of the drive. While Keane can expedite the handling of the overall recovery process, there is nothing we can do to make data come over any faster than the failing hard drive permits. Data recovery rush fees are payable at the time of drop-off and are nonrefundable regardless of the recovery outcome.

Where Do You Put Recovered Data?

Keane can put your recovered data onto a new hard drive supplied at the time of check in or we can put the recovered data onto a brand new USB drive available in multiple sizes and affordably priced starting at just $79. For clients having data recovery work performed in conjunction with a Mac hard drive replacement work order we can put the recovered data onto the new hard drive after install into your machine.

Do You Have a Clean Room?

Keane does not currently have a clean room facility, which is in part is how we keep our data recovery prices low compared to the competition.

Our extensive experience with data recovery has shown that a clean room is required for only for a very small percentage of failed drives. Most data recoveries can be performed successfully without need for a clean room process under one of the three tiers of data recovery services Keane offers. For clients whose failed drives require a clean room recovery, Keane can facilitate this service on your behalf with one of our trusted data recovery partners.

Please note that clean room data recoveries tend to be significantly more expensive than what Keane charges for data recovery. Following a detailed evaluation of the drive at the clean room facility Keane will provide a no-obligation quote for the clean room data recovery service.

Do You Perform Data Transfer Services Too?

Keane also offers data transfer services for healthy drives that are in 100% good working order. For example, if you are upgrading to a newer Mac we can transfer or migrate the data from the older Mac or a backup hard drive to the newer Mac. Most Keane data transfer service work orders are $75.

Data Recovery